Rudy’s is devoted to providing top quality products and service toward the goal of complete customer satisfaction.
Thank you for considering hiring us to do the work in your home. We really appreciate the opportunity to serve you. We realize you’ve probably asked other companies to bid on the project. They may or may not have explained to you what’s going to happen during the time they’re working in your home. We thought we’d take the opportunity to tell you a bit about what you can expect from us. Having work such as this performed is like having “major surgery” done on your home. It’s not something you do regularly, and many of our customers have concerns about what’s going to happen. We’ll discuss the details of the actual installation with you further and in person before we start the work, but for now, we thought we’d give you some basic guidelines. Here’s what’s going to happen when we arrive at your home and during the time we’re working in your home.
First, we promise not to arrive at your home before 8:00am because we realize you have to get your family off to school and work. We’ve seen contractors show up at customers’ homes as early as 6 am and we don’t think that’s good manners. There’s nothing quite like being awakened by the sound of a tradesman pounding on your door at the crack of dawn. We promise to work around and respect your schedule. After all, you’re the customer. When we do arrive at your home we’re not going to make a lot of noise that might disturb your neighbors. We won’t start unloading pipe and dropping it in the street. We won’t shout at each other and we won’t play loud music on the truck’s radio. We also want you to know we keep our vehicles in top shape. You won’t be hearing a loud muffler first thing in the morning. We’ll be as quiet as can be. Promise! We’ll make certain we don’t leave any dangerous tools or equipment lying around that might present a hazard to your children or neighbors’ children.
We’ll cover the floors and stairways in your home that we’ll be walking on as we move between our truck and your job during the day. We’ll take great care if we have to move any furniture out of the way to get equipment in and out of your home. And we’ll wipe our feet and make sure we don’t track mud in. We will, of course, have complete liability and comprehensive insurance coverage when we show up to work at your home. If one of our employees gets injured while on your property, it will not affect your homeowner’s insurance policy. And should we accidentally damage your property (it hasn’t happened yet!), we want you to know our insurance will cover damage up to $2 million. We are a responsible contractor.
Our professional licenses will be current and the technicians who work in your home will be fully bonded. None of our people will wander into parts of your home where they have no business being. We have a no-tobacco policy in our company. You can rest assured none of our people will be smoking or chewing tobacco in your home. We also have an alcohol-free policy in our company. None of our people will be drinking beer or any other alcoholic beverage during the day – whether they’re in your home or away on a lunch break. We won’t be using your bathroom without permission. This, too, we recognize as your personal space. If you should decide to give our technicians permission to use your bathroom, we can assure you they will leave it as clean as they found it. And we promise not to use your hand towels. We furnish all our employees with hand cleaner and paper towels. They won’t leave a mess.
We won’t use your kitchen or bathroom sink or your glassware to get a drink of water. Our employees will bring their own beverage with them, and they won’t leave their empty bottles lying around during the course of the job. We like to keep our work area as neat as possible. We’ll be planning your job carefully to ensure your water, heat and electricity will be off for the shortest possible time, of course. No one likes to be inconvenienced, we recognize that and we’ll plan accordingly. And don’t be concerned about our people using your phone. Our technicians are equipped with radios and cellular phones. Should we need to reach them, we will not have to disturb you.
Know, too, that we won’t play loud music while on your job. We’re not the sort of company that shows up with a boom box. We like to work as quietly as possible. If you have small children we will be especially quiet during rest times. Now, this shouldn’t have to be said, but we’ll say it nonetheless. We will not use foul language in your home. Even if we drop something heavy on our toes! We make it our policy to treat your family members with the same respect we would expect others to show towards our family members. If you have a family pet, we promise to be very careful when we go back and forth in our truck, so as not to let it out. When we’re done working we’ll clean up thoroughly and to your satisfaction. We’ll go over the job with you and make sure you’re happy with our work. We’ll take our trash with us when we leave.
All in all, we’re going to treat you and your home with care and respect.
Thanks again for your consideration. We look forward to serving you in the most professional way.